Most online casinos will have a section on their website dedicated to Frequently Asked Questions, which is often abbreviated to FAQs and also known as the help section. The casino will always advise you to first check this section of their website if you need help and before contacting their customer support team.


The FAQ section is usually made up of some of the most common questions that are asked to the casino’s support team but they can differ from casino to casino. Some casinos may only have a small selection of FAQs, while others may have quite an extensive range of questions. Some online casinos will categorize their questions into different sections to make it easier and quicker for you to find the answer you are looking for. For example, categories could include, but are not limited to:

  • Getting started
  • Bonuses
  • Deposits
  • Withdrawals
  • Cashier
  • Technical


The idea of an FAQ section is such that you do not have to contact customer support. These sections can also come in extremely handy if the casino you are playing in does not have a live chat facility. However, if your question is not a ‘common’ question, the chances are it will not be listed in the FAQ section and you will have to resort to contacting the support team via the methods they provide.


However, if you are faced with the prospect of playing at an online casino for the very first time you may panic by the sheer volume of information that you are expected to know. If this is the case, then the FAQs are a great place for you to start to gather some basic information on the casinos and its games and software before you play. The FAQs will usually include help regarding how you can register, whether or not you can play at that casino and how to download the software (if required), along with any system requirements you will need to play at that casino. Again, first timers can usually find out how to make a deposit and a withdrawal and they should usually help you if you have forgotten either your password or username.


If you are looking to find out information and safety and security, this will usually be covered in the FAQ section of the casino website, as well as in the Terms and Conditions. You may also find questions relating to licensing, fairness of the casino games and where the casino in based.


Casinos that have an extended selection of FAQs may be able to help you when it comes to bonus questions like wagering requirements. However, if your question is related to you in particular, you may find that in fact the FAQs are not able to help and you will need to contact customer support. This also applies when it comes to technical questions. If you have had a problem with a game or a bet, your question will probably not be covered in the FAQ section.


Deposit and withdrawals may also be briefly covered within the FAQs. However, if you have a question that needs a more detailed answer, you probably will not find it here.


It would be a good idea to take a short time to browse through the Frequently Asked Questions before you play in order to be clear of everything before you deposit. If during your play a particular question is not answered in the FAQs, feel free to contact the customer support team and they will be able to further help you.